Frequently Asked Questions
995bdt FAQ — Answers to All Your Questions
From opening an account to withdrawing funds via bKash — all your questions about 995bdt answered in one place.
Welcome to 995bdt! This FAQ page has been created to answer the most common questions from Bangladeshi players. We have provided complete information on account registration, transactions via bKash and Nagad, bonus terms and conditions, slots and cricket betting rules, and responsible gaming. Choose the section you need and find your answer directly.
Section 01
Account and Registration
Answers to all questions about opening and managing an account at 995bdt.
Opening an account at 995bdt is very straightforward. Go to our login page and fill out the registration form — you will need to provide your name, mobile number and a strong password. Your account will be active within a few minutes and you can start enjoying casino games and sports betting.
995bdt is open only to users aged 21 and above. You will need to confirm your age during registration. Creating or using an account by anyone under age is strictly prohibited. We follow an age verification process to ensure responsible gaming.
No, only one account is allowed per user. Creating multiple accounts is against our rules and if detected, all accounts may be closed. If you forget your password or cannot access your account, please contact our live chat support.
If you are having login issues, first make sure your mobile number and password are entered correctly. If you have forgotten your password, use the "Forgot password?" option. If the problem persists, contact our 24/7 live chat support — help is available in Bengali.
Yes, you can update some details from your profile. However, changes to core information such as your name or mobile number may require identity verification. Please contact our support team via live chat for assistance with this.
Section 02
Deposits and Withdrawals
All information on transactions via bKash, Nagad, Rocket and bank transfer.
995bdt supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket and direct bank transfer. The minimum deposit amount for all these methods is ৳100. Choose your preferred method and add funds to your balance safely and quickly.
Deposits made via bKash are generally credited to your 995bdt account instantly. In rare cases there may be a short delay due to network issues. If funds do not arrive, contact our live chat with your transaction ID and we will resolve it promptly.
The minimum withdrawal amount at 995bdt is ৳1,000. Withdrawal requests are usually processed within 5 to 30 minutes. Withdrawals to bKash, Nagad and Rocket are the fastest. The same timeframe applies to bank transfers as well.
Yes, transactions at 995bdt via Nagad are completely safe. Our platform uses SSL encryption to keep your financial information secure. When depositing via Nagad, a minimum of ৳100 must be sent and please make sure you use the correct payment number.
995bdt does not charge any transaction fees of its own. However, bKash, Nagad or Rocket may apply their own service charges in line with their respective payment service policies. Check your mobile banking app or the relevant service's website for the latest information.
Yes, Rocket (DBBL Mobile Banking) is fully supported. You can easily send ৳100 or more using the Rocket app or dial code. The process is just as fast as bKash or Nagad and deposits are generally instant.
Section 03
Games and How to Play
Questions and answers on cricket betting, slots, live casino and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches, you need sufficient balance in your 995bdt account. Go to the Sports section, select Cricket and then find the BPL match. Various betting markets are available including match winner, toss and total runs. You can also place bets on ongoing matches with live betting.
Yes, betting is available at 995bdt for the T20 World Cup and all other major international tournaments. From Bangladesh Tigers matches through to the final — the best odds are available on every game. Special promotional offers are also available for ICC events, so check our Promotions section regularly.
Yes, all slots games at 995bdt are powered by Random Number Generator (RNG) technology, which ensures that the outcome of every spin is completely random and not predetermined. Games from world-class providers such as PG Soft, Pragmatic Play and JILI are available on our platform.
Absolutely. 995bdt is fully mobile-friendly — it can be easily accessed from the browser of any Android or iOS smartphone. Enjoy slots, cricket betting and live casino without downloading a separate app — whatever your screen size.
The live casino section at 995bdt offers roulette, blackjack, baccarat, Teen Patti, Andar Bahar and many more games with real dealers. Games from leading providers such as Evolution Gaming and Ezugi are available, where you can play live in HD video streaming.
RTP or Return to Player is a theoretical percentage that indicates what share of total wagers a game returns to players over the long term. For example, a game with a higher RTP tends to return comparatively more over a longer period. This is not a guarantee of future results.
Section 04
Bonuses and Promotions
Details on the welcome bonus, wagering requirements and VIP program.
After opening a new account, 995bdt will give you a 100% bonus on your first deposit, up to a maximum of ৳5,000. For example: deposit ৳1,000 and receive an additional ৳1,000 bonus, giving a total balance of ৳2,000. If you deposit ৳12,000 or more, you will receive the maximum ৳5,000 bonus, giving a total balance of ৳17,000.
The wagering requirement for the 995bdt welcome bonus is 15 times (15x). This means you must place bets equal to 15 times the bonus amount before you can withdraw the bonus funds. This requirement must be met within a set period after receiving the bonus. Please see our terms and conditions page for full details.
The 995bdt VIP program has three tiers: Bronze (up to 0.4% cashback per week), Silver (up to 0.8% cashback per week) and Gold (up to 1.2% cashback per week). By playing regularly you can advance to higher tiers and enjoy more benefits.
To reach VIP Gold tier you need to progress through Bronze and Silver first. The more regularly and actively you play, the faster you will move up. At Gold tier you can enjoy up to 1.2% weekly cashback, priority support and special promotional benefits.
Most bonuses can be used on slots, live casino and sports betting. However, certain promotions may have restrictions on specific games or betting categories. Read the terms and conditions of each bonus carefully or confirm with our live chat support.
Section 05
Security and Responsible Gaming
Your account security, data privacy and healthy gaming habits.
Yes, 995bdt keeps all your personal and financial information secure through SSL encryption. We do not sell your information to third parties. To learn about our full privacy policy, please visit the privacy policy page.
Gaming is for entertainment — not addiction. If you feel your play is getting out of control, go to our responsible gaming page immediately. There you will find tools such as deposit limits, self-exclusion and cooling-off periods. Our support team is always ready to help as well.
Self-exclusion is a feature that allows you to block access to your own account for a set period of time. Once activated, the account cannot be reopened before the specified period ends. To use this feature, please contact our live chat support.
Yes, 995bdt Bengali support is available 24 hours a day, 7 days a week via live chat. Our support team remains active on Eid, Puja and any other holiday. Support is also available by email: [email protected].
No. 995bdt is operated exclusively for users aged 21 and above. Registration and use by anyone under age is completely prohibited. We advise activating parental controls to prevent unauthorized use by family members.
Contact our live chat support immediately and report the matter. Our team will quickly review your account and lock it temporarily if necessary. Use a strong password for your security and do not share your login details with anyone.
Still have questions? Contact support
Our Bengali support team is ready on live chat 24/7 — get quick answers to any issue.
Contact
Get in Touch with Us
Live Chat Support
24/7 help in Bengali — click the chat icon at the bottom of the site
Email Support
[email protected]
Support Hours
7 days a week, 24 hours a day (BST, UTC+6)